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Privacy Policy

Last Updated: 13 August 2026 

LM Technologies Pte Ltd ("LM Technologies", "we", "us" or "our") respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws. 

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This Privacy Policy explains how we collect, use, disclose, process, protect and retain personal data when you interact with www.sketchupmyworld.com, our SketchUp-related products and services, including SketchUp Pro and Studio, and any enquiries, trials, subscriptions, events or support services connected to our business. 

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1. Information We Collect About You 

Depending on how you interact with us, we may collect personal data through the following channels: 

  • Direct interactions: when you submit an enquiry or trial request through our website, contact our sales team, request a quotation, or subscribe to communications. 

  • Events and marketing: when you participate in tradeshows, campaigns, events, surveys or interact with our social media platforms. 

  • Service delivery: when you purchase or subscribe to products or services, activate a trial, manage a subscription, or request customer or technical support. 

  • Automated technologies: when you visit our website, we may collect technical information such as IP address, browser type, pages visited and general website usage through cookies or similar technologies. 

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The types of personal data we may collect include: 

  • Name and company name; 

  • Email address; 

  • Telephone or mobile number; 

  • Professional information and company details; 

  • Enquiries, comments, feedback or survey responses; 

  • Information relating to your interest in SketchUp products or services; and 

  • Other information you voluntarily provide to us. 

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2. How We Use Your Personal Data 

We may collect, use and process your personal data for the following purposes: 

  • Responding to enquiries, requests and quotation enquiries; 

  • Providing information about SketchUp products, services, pricing, trials and subscriptions; 

  • Processing and managing products, subscriptions and services; 

  • Managing customer accounts and providing customer or technical support; 

  • Following up on sales, trial or service enquiries; 

  • Sending relevant marketing, promotional, campaign or event communications where permitted; 

  • Conducting surveys, obtaining feedback and improving our products, services and website; 

  • Maintaining, improving and securing our website, systems and services; and 

  • Complying with applicable legal and regulatory requirements. 

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You may opt out of marketing communications at any time. We may continue to send necessary service-related or administrative communications. 

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3. Consent 

Where required by applicable law, we will obtain your consent before collecting, using or disclosing your personal data. 

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By voluntarily providing personal data to us, including through an enquiry form, trial request, subscription request, event registration or support request, you acknowledge that your personal data may be collected, used and disclosed for the purposes stated in this Privacy Policy, where permitted under the PDPA. 

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Where required, we will obtain additional consent for other purposes. 

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4. Accuracy of Personal Data 

We take reasonable steps to ensure that the personal data we hold is accurate, complete, and up to date. 

You should inform us of any changes to your personal information, including your address, telephone number, email address, company name, or other company details. 

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5. Disclosure of Your Personal Data 

We do not sell or rent your personal data to third parties. 

Where reasonably necessary, we may disclose your personal data to: 

  • Our employees and authorised personnel; 

  • Trimble, SketchUp-related entities and authorised distribution partners where required to fulfil a SketchUp subscription, trial, product or service request; 

  • Service providers and technology providers supporting our business, including IT, hosting, email, marketing, analytics and customer support providers; 

  • Professional advisers, including legal, accounting and compliance advisers; 

  • Government or regulatory authorities where required or permitted by law; and 

  • Other parties where you have provided consent or where disclosure is otherwise permitted under applicable law. 

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Where third parties process personal data on our behalf, we take reasonable steps to ensure that your personal data is appropriately protected. 

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6. Cookies and Website Technologies 

Our website may use cookies and similar technologies to support website functionality, security, analytics, user experience, and website traffic analysis. 

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You may configure your browser to refuse some or all cookies or to notify you when cookies are being used. Disabling certain cookies may affect some website functions. 

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7. Data Security 

We take reasonable and appropriate security measures to protect personal data under our responsibility against unauthorized access, collection, use, disclosure, or similar risks. 

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Our employees and authorized personnel are required to maintain the confidentiality and integrity of personal data. 

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8. Data Retention 

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required for business, contractual, legal or regulatory purposes. 

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When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, including information stored in paper and electronic records. 

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9. Overseas Transfers of Personal Data 

Where personal data is transferred outside Singapore, we will take appropriate steps to comply with the PDPA requirements for overseas transfers and to ensure that the transferred personal data is provided a standard of protection comparable to the protection under the PDPA, where required by applicable law. 

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10. Access, Correction and Withdrawal of Consent 

Subject to applicable laws and regulations, you may: 

  • Request access to personal data we hold about you; 

  • Request correction of inaccurate or incomplete personal data; or 

  • Withdraw consent where consent is the basis for our collection, use or disclosure of your personal data. 

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You may submit access, correction, or withdrawal requests using the contact details in the Contact Us section below. Withdrawal of consent may affect our ability to provide certain products, services, support, updates or responses to your requests. 

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11. Marketing Communications 

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us. 

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We may continue to send necessary service-related or administrative communications, including communications related to subscriptions, support, transactions or changes to our services. 

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12. Third-Party Links and Integrations 

Our website may contain links, plug-ins, or integrations with third-party websites and services, including SketchUp, Trimble, and social media platforms. 

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We do not control the privacy practices of these third parties and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party website or service you use. 

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13. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, or applicable laws. 

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The latest version will be published on this website with the updated date. 

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14. Contact Us 

If you have any questions, concerns, complaints, access or correction requests, withdrawal requests, or other matters relating to your personal data, please contact us: 

 

Company: LM Technologies Pte Ltd 

Address: 8 Ubi Rd 2, Zervex #07-12, Singapore 408538 

Email: ops@sketchupmyworld.com 

Website: www.sketchupmyworld.com 

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